Fernando Pazmino
About Fernando Pazmino
Fernando Pazmino serves as the Director of Global Customer Success LSP at Xeneta, a position he has held since 2023 in Hamburg, Germany. He has extensive experience in customer success and operations, having worked in various roles across multiple companies in the logistics and customer service sectors.
Work at Xeneta
Fernando Pazmino currently holds the position of Director Global Customer Success LSP at Xeneta, a role he has occupied since 2023. He operates in a hybrid work environment based in Hamburg, Germany. Prior to this position, he served as Principal Customer Success Manager & Team Logistics Service Provider at Xeneta from 2021 to 2023, and as Customer Success Manager from 2020 to 2021. His tenure at Xeneta has involved significant contributions to customer success strategies and client relationship management.
Education and Expertise
Fernando Pazmino has an extensive educational background in business administration. He earned a Master's Degree in International Business Administration from the University of Hamburg, where he studied from 2011 to 2015. He also holds a Bachelor of Business Administration (BBA) from Florida International University, completed between 2005 and 2008. Additionally, he obtained an Associate's Degree from Brevard Community College from 2003 to 2005. His educational qualifications support his expertise in customer success and management.
Background
Fernando Pazmino has a diverse professional background with experience in customer success and operations across various organizations. Before joining Xeneta, he worked at Container xChange as a Customer Success Manager from 2019 to 2020 and at Seaco Global in multiple roles, including Customer Service Operations Executive EMEIA and Hanjin Shipping Recovery Coordinator. His early career included positions in sales and customer relationship management, demonstrating a consistent focus on client engagement and service excellence.
Achievements
Throughout his career, Fernando Pazmino has demonstrated a strong ability to enhance client experiences and foster brand loyalty. He has played a crucial role in the development and management of key accounts, focusing on streamlining processes to improve efficiency and productivity. His leadership skills are evident in his capability to oversee high-performing teams and drive revenue growth. His problem-solving abilities allow him to address complex issues effectively, contributing to the success of the organizations he has been part of.