Jad Chlala
About Jad Chlala
Jad Chlala is a Customer Success Manager Regional Team Lead at Xeneta, with a background in customer experience and operational roles across various companies, including Sealand and Maersk. He holds a Master's degree in International Business and Sustainability from the University of Hamburg and is dedicated to promoting sustainability within the shipping and trade sectors.
Current Role at Xeneta
Jad Chlala currently serves as the Customer Success Manager Regional Team Lead at Xeneta, a position he has held since 2023. In this role, he is responsible for leading customer success initiatives and ensuring client satisfaction. His expertise in negotiation, presentation, and customer care supports his efforts in achieving sustainable development goals within the organization.
Previous Experience at Sealand – A Maersk Company
Prior to his current role, Jad worked at Sealand – A Maersk Company in various capacities. He served as a Customer Experience Agent from 2021 to 2022 for 11 months in Hamburg, Germany. Additionally, he was an EXT Working Student in KC Channel Management for 3 months in 2020. His experiences at Sealand contributed to his understanding of customer service dynamics in the shipping industry.
Education and Academic Background
Jad Chlala has a strong educational foundation in business and sustainability. He obtained a Master of Arts in International Business and Sustainability from the University of Hamburg, studying from 2018 to 2020. He also completed a Bachelor's degree in Business Administration with a focus on Transportation and Logistics Management and a Minor in Marketing at the American University of Technology from 2010 to 2013. Additionally, he studied abroad at Macquarie University in 2019.
Career History in Customer Success and Operations
Jad has a diverse career history in customer success and operations within the logistics sector. He worked at Xeneta as a Senior Customer Success Manager and Operational Lead for 10 months in 2023. His earlier roles include Customer Order Management at Hamburg Süd and Operational Specialist at Swift Freight International. He also held a position as Senior Customer Experience Executive / Project Leader at Maersk Line, Limited from 2013 to 2018.
Skills and Areas of Expertise
Jad Chlala demonstrates a range of skills essential for his role in customer success management. His capabilities include moderation, time management, and teamwork. He possesses expertise in negotiation and presentation, which are critical for effective customer care. Jad is also focused on integrating sustainability practices within the shipping and trade industries, reflecting his passion for achieving sustainable development through global trade.