Jana Grov
About Jana Grov
Jana Grov is a Support Desk Manager at Xeneta, with a background in customer service and management across various industries. She holds a Master's degree in Security Studies and a Bachelor's degree in Area Studies, and is proficient in English, Norwegian, and French.
Current Role at Xeneta
Jana Grov currently serves as the Support Desk Manager at Xeneta, a position she has held since 2023. In this role, she is responsible for overseeing the support desk operations, ensuring effective communication and resolution of customer inquiries. Her experience in customer service across various industries contributes to her ability to manage support processes efficiently.
Previous Experience at FrontCore
Before joining Xeneta, Jana Grov worked as a CRM Manager at FrontCore from 2018 to 2023. During her five years in this role, she focused on customer relationship management, enhancing client interactions, and improving service delivery in the Oslo Area. Her tenure at FrontCore allowed her to develop strong skills in customer engagement and operational management.
Experience at Norgestaxi AS
Jana Grov worked at Norgestaxi AS as a Bedriftsrådgiver from 2015 to 2018. In this position, she provided business advisory services, contributing to the company's customer service initiatives in Oslo. Her role involved direct interaction with clients, allowing her to hone her communication and negotiation skills.
Educational Background
Jana Grov has a strong academic background with a Master's degree in Security Studies from Charles University, which she completed from 2009 to 2012. Additionally, she holds a Bachelor's degree in Area Studies from the same institution, earned between 2006 and 2009. She also studied at the University of Oslo, further enhancing her educational qualifications.
Language Proficiency and Skills
Jana Grov is proficient in three languages: English, Norwegian, and French. This linguistic ability supports her strong communication skills, which are essential in her roles across various industries. Her personal attributes include responsibility, proactivity, and efficiency, which contribute to her effectiveness in customer service and management positions.