Kimberley Thornhill
About Kimberley Thornhill
Kimberley Thornhill is a Principal Customer Solutions Manager and Team Lead at Xeneta, where she has worked since 2023. She has a background in data analysis and customer solutions, with previous roles at BSG and Standard Bank, and holds a Bachelor of Commerce (B.Comm) Hons from Rhodes University.
Current Role at Xeneta
Kimberley Thornhill serves as the Principal Customer Solutions Manager and Team Lead at Xeneta since 2023. In this role, she is responsible for leading customer solutions initiatives and managing a team. Her responsibilities include creating and presenting reports to C-Level executives, which demonstrates her capability in communicating complex data insights effectively. She focuses on enhancing customer experience and operational efficiency through various strategic initiatives.
Previous Experience at Xeneta
Thornhill previously worked at Xeneta in multiple roles. She served as a Senior Data Analyst from 2018 to 2022, where she contributed to data analysis and insights. Following this, she held the position of Customer Solutions Manager for five months in 2022, where she continued to develop customer-focused solutions. Her tenure at Xeneta has equipped her with extensive knowledge in the shipping and logistics industry.
Professional Background at BSG
Before joining Xeneta, Kimberley Thornhill worked at BSG as a Business Solutions Consultant from 2015 to 2018 in Johannesburg, South Africa. In this role, she focused on providing business solutions and consulting services, further developing her expertise in customer solutions and data analysis.
Education and Academic Qualifications
Thornhill holds a Bachelor of Commerce (B.Comm) Hons in Information Systems from Rhodes University, which she attended from 2010 to 2014. Her academic background laid the foundation for her career in data analysis and customer solutions. Additionally, she completed her Matric at Durban Girls' College, where she studied subjects including Maths, Science, and Accounting.
Internship Experience at Standard Bank
In 2014, Kimberley Thornhill completed a one-month internship at Standard Bank South Africa in Johannesburg. This early experience provided her with exposure to the financial sector and contributed to her professional development prior to her subsequent roles in the shipping and logistics industry.