Michael Braun
About Michael Braun
Michael Braun serves as the Vice President of Customer Success & Solutions at Xeneta, where he has worked since 2023. He has over 15 years of experience in managing international consulting and SaaS solutions, having held various roles in companies such as IBM, Transporeon, and National Australia Bank.
Current Role at Xeneta
Michael Braun serves as the Vice President of Customer Success & Solutions at Xeneta since 2023. In this role, he is responsible for leading and developing international and partially remote Strategic Account and Customer Success teams. His focus includes managing customer relationships and ensuring satisfaction among hundreds of corporate clients.
Previous Experience at Xeneta
Prior to his current position, Michael Braun worked at Xeneta as the Vice President of Customer Solutions from 2018 to 2022. He also held the role of Director of Value Engineering and Head of Xeneta Advisor from 2017 to 2018. His tenure at Xeneta has contributed to his expertise in customer success initiatives and strategic account management.
Professional Background
Michael Braun has over 15 years of experience in managing international consulting and SaaS solutions. His career includes various roles at companies such as Transporeon, IBM, and Airbus. He has held positions ranging from Project Manager to Consultant, and has developed skills in procurement, logistics, and customer service.
Education and Qualifications
Michael Braun earned a Master of Science (MSc) in International Business from ESB Business School, Reutlingen University, from 2002 to 2007. He also studied International Business at San Diego State University for one year from 2003 to 2004. His educational background supports his extensive experience in the business and consulting sectors.
Achievements in Customer Success
Throughout his career, Michael Braun has realized savings in the three-digit million range through strategic account management and customer success initiatives. He has P&L responsibility for various projects and solutions, demonstrating his ability to implement effective tools and processes that benefit decision makers and users.