Thea Ruud
About Thea Ruud
Thea Ruud is a Principal Customer Success Manager and Team Lead for Europe at Xeneta, where she has worked since 2022. She holds a Bachelor of Science in Business and Management from Queen Mary University of London, where she graduated with First-Class Honours.
Current Role at Xeneta
Thea Ruud serves as the Principal Customer Success Manager and Team Lead for the EU region at Xeneta. She has held this position since 2022 and is based in Oslo, Norway. In her current role, she is responsible for overseeing customer success initiatives and leading a team to enhance client satisfaction and engagement.
Previous Experience at Xeneta
Prior to her current role, Thea Ruud worked at Xeneta in various capacities. She was a Senior Customer Success Manager and Regional Team Lead for three months in 2022. Additionally, she served as a Customer Success Manager from 2020 to 2022 and held the position of Graduate Management Trainee for four months in 2019. She also worked as a Marketing Coordinator for five months in 2020.
Education and Expertise
Thea Ruud studied at Queen Mary University of London, where she earned a Bachelor of Science in Business and Management, achieving First-Class Honours. Her studies spanned from 2016 to 2019. This educational background has equipped her with a solid foundation in business principles and management strategies.
Background in Customer Care and Marketing
Before joining Xeneta, Thea Ruud gained experience in customer care and marketing. She worked as a Customer Care Associate at Norwegian People's Aid from 2015 to 2016 and completed an internship in Communications and Marketing at Kuehne + Nagel in 2018. This diverse background in marketing, communications, and sales has contributed to her effectiveness in customer success roles.