Krista O'brien
About Krista O'brien
Krista O'Brien is a Customer Service Strategist at The Bump and has extensive experience in merchandising and marketing, having worked at XO Group Inc. since 2002. She also has a background in education, having taught at Salem Academy Christian Schools for five years.
Current Role at XO Group Inc.
Krista O'Brien currently serves as The Bump Customer Service Strategist at XO Group Inc., a position she has held since 2016. In this role, she focuses on enhancing customer service strategies to improve user experience. Additionally, she has been working as the Merchandising & Purchasing Supervisor since 2014, where she oversees merchandising operations and purchasing decisions. Her dual roles at the company highlight her expertise in both customer service and merchandising.
Previous Experience at XO Group Inc.
Krista O'Brien has extensive experience with XO Group Inc., where she worked for a total of 12 years. She began her tenure as a Merchandising/Marketing Associate from 2002 to 2008, contributing to marketing and merchandising initiatives. She then advanced to the role of Merchandising Supervisor, serving from 2008 to 2014. Her time at XO Group Inc. has provided her with a solid foundation in merchandising and marketing strategies.
Teaching Background
Before her career in merchandising and customer service, Krista O'Brien worked as an Elementary School Teacher at Salem Academy Christian Schools from 1997 to 2002. During her five years in this role, she developed educational programs and engaged with students, which contributed to her skills in communication and strategy.
Education and Qualifications
Krista O'Brien studied at Pleasant Hill High School and later attended Corban College, where she earned a Bachelor of Science degree in Elementary Education. This educational background laid the groundwork for her early career in teaching and has influenced her approach to customer service and team management.