Suzan Blankenship
About Suzan Blankenship
Suzan Blankenship is a Customer Service Representative with over 11 years of experience at XO Group Inc. in Redding, California, and a background in health information management from Shasta College.
Work at XO Group Inc.
Suzan Blankenship has been employed at XO Group Inc. as a Customer Service Representative since 2013. Her role involves addressing customer inquiries and providing support to enhance customer satisfaction. Based in the Redding, California area, she has accumulated over 11 years of experience in this position, demonstrating a commitment to customer service excellence.
Education and Expertise
Suzan Blankenship studied at Shasta College, where she pursued a degree in Office Administration with a focus on Health Information Management. She earned an Associate of Science (AS) degree from 2009 to 2012. Additionally, she completed her General Studies at Largo High School, receiving her diploma in 1989. Her educational background equips her with the necessary skills for effective communication and administrative tasks in her current role.
Background in Customer Service
Suzan Blankenship has a comprehensive background in customer service, having worked in various roles that required strong communication and decision-making skills. Prior to her tenure at XO Group Inc., she worked at Randstad as a Customer Service Representative for 10 months and at Wells Fargo Home Mortgage as a Collections Representative for five years. This diverse experience has prepared her to manage complex customer interactions effectively.
Skills and Competencies
Suzan Blankenship possesses strong decision-making skills, which are essential in high-pressure customer service environments. Her experience working with sensitive and diverse populations further enhances her ability to navigate complex customer service scenarios. These competencies are vital for maintaining high levels of customer satisfaction and resolving issues efficiently.