Tracy Knapp
About Tracy Knapp
Tracy Knapp serves as the Director of Enterprise Infrastructure Services at XO Group Inc. and has over 15 years of global leadership experience in Information Technology, having previously held significant roles at companies such as Dell and PepsiCo.
Current Role at XO Group Inc.
Tracy Knapp serves as the Director of Enterprise Infrastructure Services at XO Group Inc. since 2016. In this role, she oversees the infrastructure services that support the company's operations. Her responsibilities include managing enterprise-level IT strategies and ensuring the alignment of technology initiatives with business objectives. Tracy's expertise in Information Technology and Business disciplines contributes to the optimization of services and the enhancement of customer satisfaction.
Previous Experience at The Knot Worldwide
Prior to her current position, Tracy worked at The Knot Worldwide as the Senior Director of IT for one month in 2019. In this capacity, she was involved in overseeing IT operations and contributing to the strategic direction of technology initiatives within the organization. Her brief tenure at The Knot Worldwide followed her extensive experience in IT leadership roles.
Professional Background in Information Technology
Tracy Knapp has over 15 years of global leadership experience in Information Technology. She began her career at PepsiCo, where she worked in IT from 1994 to 1997. Following her time at PepsiCo, she spent 17 years at Dell in various IT director roles, including Global Service Desk/Problem Management and Infrastructure Services Governance, Operations, & Project Management. Additionally, she served as the Director of Enterprise Identity and Access Management at the State of Texas Health and Human Services Commission from 2014 to 2016.
Educational Background
Tracy Knapp studied at West Virginia University. Her educational foundation has supported her extensive career in Information Technology and business leadership, equipping her with the necessary skills to navigate complex IT environments and lead diverse teams.
Areas of Expertise
Tracy specializes in various areas within Information Technology, including Information Security, Service Management, Business Operations, and Financial Analysis. She is proficient in developing and executing organization-wide business and IT strategies, with a strong focus on customer service. Her skills also encompass Strategic Planning, Workforce Management, and Budget Analysis, enabling her to deliver optimized solutions and cultivate key talent within her teams.