Joseph French
About Joseph French
Joseph French serves as the Director of Customer Service and Software Development at Xoran Technologies, where he has worked since 2017. He has extensive experience in customer service and technical support, having held various roles at Xoran Technologies and previously taught as an adjunct instructor at Baker College.
Current Role at Xoran Technologies
Joseph French currently serves as the Director of Customer Service and Software Development at Xoran Technologies. He has held this position since 2017, contributing to the company's operations in Ann Arbor, MI. In this role, he oversees customer service initiatives and software development projects, ensuring that both areas align with the company's strategic goals.
Previous Experience at Xoran Technologies
Joseph French has extensive experience at Xoran Technologies, where he worked in various capacities. He began as a Customer Service Engineer from 2007 to 2008, followed by a role as a Tech Support / Training Engineer from 2008 to 2011. He then served as Customer Service Manager for nine months in 2011 to 2012, and later as Director of Customer Service from 2012 to 2017. His progression through these roles highlights his deep understanding of customer service and technical support.
Teaching Experience at Baker College
From 2010 to 2015, Joseph French worked as an Adjunct Instructor at Baker College in Allen Park, MI. In this role, he contributed to the education of students in various subjects related to technology and customer service, sharing his industry knowledge and practical experience.
Educational Background
Joseph French studied at ITT Technical Institute in Canton, MI, where he focused on Networking, Computers, Web, and Programming. He completed his studies in Computer Networking Systems from 2005 to 2007. This educational foundation supports his technical expertise and roles in customer service and software development.
Early Career at ITT Technical Institute
Before his tenure at Xoran Technologies, Joseph French worked as a Network Technician at ITT Technical Institute from 2006 to 2007. This early experience provided him with essential skills in networking and technical support, which he later applied in his various roles at Xoran Technologies.