Jean Simon Roy
About Jean Simon Roy
Jean Simon Roy serves as the Head of Quality Assurance and Technical Support at XpertSea, a position he has held since 2018. Previously, he worked in technical support and fraud prevention roles at Nordia Inc. and Desjardins Groupe d'assurances générales.
Work at XpertSea
Jean Simon Roy has been serving as the Head of Quality Assurance & Technical Support at XpertSea since 2018. In this role, he oversees the quality assurance processes and technical support operations within the company. His responsibilities include ensuring that the products meet the required standards and providing technical assistance to clients. His tenure at XpertSea has lasted for six years, during which he has contributed to enhancing the company's service delivery and product quality.
Previous Employment at Nordia Inc.
Before joining XpertSea, Jean Simon Roy worked at Nordia Inc. as a Technicien à la prévention des fraudes. He held this position for one year, from 2015 to 2016, in Québec, Canada. His role involved implementing measures to prevent fraud and ensuring compliance with relevant regulations. This experience provided him with a solid foundation in risk management and operational integrity.
Experience at Desjardins Groupe d'assurances générales
Jean Simon Roy was employed at Desjardins Groupe d'assurances générales from 2016 to 2018 as a Support Technique. Over the course of two years, he provided technical support to clients and assisted in resolving various issues related to insurance products. This role allowed him to develop his technical skills and enhance his customer service capabilities.
Professional Background
Jean Simon Roy has built a career in technical support and quality assurance, with a focus on enhancing client satisfaction and operational efficiency. His experience spans various roles in different organizations, equipping him with a diverse skill set in technical support, fraud prevention, and quality management. His work history reflects a commitment to maintaining high standards in service delivery across multiple industries.