Indigo Sims
About Indigo Sims
Indigo Sims serves as the Operations Manager at XSELL Technologies, where he has worked for ten years. He has a background in customer service and economics, and he excels in building customer relationships and improving team performance.
Work at XSELL Technologies
Indigo Sims has served as Operations Manager at XSELL Technologies since 2014, contributing to the company's growth and operational efficiency for a decade in the Greater Atlanta Area. In this role, Sims has focused on building and maintaining sustainable customer relationships with business clients. This position has allowed Sims to leverage skills in customer service and operational management to enhance the overall performance of the organization.
Previous Experience at Publix Super Markets
Before joining XSELL Technologies, Indigo Sims worked as a Customer Service Clerk at Publix Super Markets from 2008 to 2010 in Tyrone, Georgia. This role provided foundational experience in customer service and interaction, which has been instrumental in Sims' career development. The skills acquired during this time laid the groundwork for later responsibilities in operations management.
Education and Expertise
Indigo Sims studied Economics at Georgia State University, where they earned a Bachelor of Science (B.S.) degree from 2011 to 2014. Prior to this, Sims attended the University of Tennessee-Knoxville for one year from 2010 to 2011. This educational background has equipped Sims with analytical skills and economic insights that support their role in operations management.
Achievements in Sales Team Transformation
Indigo Sims played a key role in transforming an under-performing sales team at XSELL Technologies. By setting higher expectations and instituting individual accountability, Sims facilitated a performance increase within six months. This initiative highlights Sims' leadership capabilities and commitment to driving results through effective team management.
Focus on Customer Service and Staff Development
Sims specializes in delivering superior customer service through effective cross-selling techniques tailored to customer needs. Additionally, they provide continuous education and coaching to staff at various levels, emphasizing effective selling and customer service protocols. This focus on staff development ensures that the team is well-equipped to meet customer expectations and enhance overall service quality.