Ivan Liao
About Ivan Liao
Ivan Liao is a Data Engineer with experience in developing AI-driven solutions to improve customer interactions. He has worked at Validate Health and currently contributes to XSELL Technologies, focusing on enhancing workforce capabilities and company performance.
Work at XSELL Technologies
Ivan Liao currently serves as a Data Engineer at XSELL Technologies, a position he has held since 2022. In this role, he contributes to the development of AI-driven solutions that enhance real-time customer interactions. His work focuses on providing sales agents with precise information, which aids in improving sales performance and customer satisfaction. Ivan is also involved in projects aimed at replicating the behaviors of top-performing sales agents, which are designed to enhance overall company performance.
Previous Experience at Validate Health
Before joining XSELL Technologies, Ivan Liao worked as a Data Engineer at Validate Health for a period of six months in 2021. During his tenure, he contributed to data engineering projects that supported the company's health technology initiatives. His experience at Validate Health helped him develop skills that are applicable to his current role in enhancing customer interactions through data-driven solutions.
Experience as Business Intelligence Analyst at Essentia Health
In 2021, Ivan Liao worked as a Business Intelligence Analyst at Essentia Health for nine months. In this capacity, he focused on analyzing data to inform business decisions within the healthcare sector. His role involved utilizing data analytics to improve operational efficiency and support strategic initiatives.
Education and Expertise
Ivan Liao earned a Bachelor of Science in Biomedical/Medical Engineering from the Johns Hopkins Whiting School of Engineering. His educational background provides him with a strong foundation in engineering principles and data analysis, which he applies in his current role as a Data Engineer. His expertise includes leveraging artificial intelligence to enhance workforce capabilities and improve customer experiences.