Juan Manuel R.
About Juan Manuel R.
Juan Manuel R. is a Dev Ops Voice and Telephony Engineer with extensive experience in telecommunications and cloud computing. He has worked for several companies, including AudioCodes, Avaya, and XSELL Technologies, and has a strong focus on enhancing contact center operations through AI and collaborative bots.
Work at XSELL Technologies
Juan Manuel R. currently serves as a DevOps Voice / Telephony Engineer at XSELL Technologies. He has been in this role since 2023, working remotely from Illinois, United States. His responsibilities include enhancing voice and telephony systems, focusing on the intersection of cloud computing and artificial intelligence to improve contact center operations.
Previous Experience in Telephony Engineering
Prior to his current position, Juan Manuel R. worked at AudioCodes as an Advanced Professional Services Engineer from 2022 to 2023. He also held the role of Avaya Professional Services Day 1 Consultant at Avaya for one year in 2010-2011. His experience extends to Level 3 Communications, where he was a Voice & Collaboration Specialist from 2014 to 2017, and Lumen Technologies, where he served as a Senior Core and Planning Operations Engineer in Unified Communications and Collaboration from 2017 to 2022.
Education and Expertise
Juan Manuel R. has a strong educational background in electronics and telecommunications. He studied at Universidad del Cauca, earning a degree in Electronics and Telecommunications from 1994 to 2002. He also completed preparatory studies for CCNA Certification at Universidad Nacional de Colombia in 2007 and attended Avaya University, achieving various certifications related to workforce management and contact center solutions from 2010 to 2011.
Career Development and Projects
Juan Manuel R. has actively engaged in projects that involve the development of collaborative bots utilizing audio capture and natural language processing. His work focuses on assisting customer agents in real-time, aiming to enhance customer interactions through the application of artificial intelligence and machine learning technologies. He has also demonstrated the capability to build secure voice communication infrastructures, both virtually and physically.
Background in Telecommunications
Before transitioning into telephony engineering, Juan Manuel R. worked as an Emprendedor at ParqueSoft from 2003 to 2005 and as a Project Engineer at APICE S.A. from 2011 to 2014. His diverse background in telecommunications and project management has contributed to his expertise in voice and collaboration technologies.