Thomas Lepczynski
About Thomas Lepczynski
Thomas Lepczynski is a Help Desk Manager with extensive experience in IT support and management. He has held various positions in notable organizations, demonstrating expertise in developing IT solutions and improving service quality.
Work at XSELL Technologies
Thomas Lepczynski has been serving as the Help Desk Manager at XSELL Technologies since 2020. In this role, he is responsible for overseeing the help desk operations, ensuring efficient technical support, and enhancing user experience. His leadership contributes to the development and implementation of IT solutions that align with the company's objectives.
Previous Experience at Huron Consulting Group
Thomas Lepczynski held multiple positions at Huron Consulting Group. He worked as the Support Desk Director from 2008 to 2011, managing support services. Prior to that, he served as the IT Support Manager from 2005 to 2008, and as a Systems Administrator from 2002 to 2005. His tenure at Huron Consulting Group spanned nearly a decade, during which he developed a strong foundation in IT support and management.
Experience at Alzheimer's Association
From 2018 to 2020, Thomas Lepczynski worked as the IT Help Desk Lead at the Alzheimer's Association in the Greater Chicago Area. In this position, he was responsible for providing technical support and enhancing the IT infrastructure, contributing to the organization's mission.
Education and Certifications
Thomas Lepczynski studied at Robert Morris University - Illinois, where he earned a Diploma in IT from 1986 to 1987. He has also pursued further education at Microtrain Technologies, focusing on ITIL v3 Foundation, and achieved certification in 2018. His educational background supports his extensive experience in IT management.
Skills and Expertise
Thomas Lepczynski possesses a diverse skill set that includes cross-functional team leadership, budget development, and administration. He demonstrates expertise in project life cycle planning and management, systems configuration, and integration. His experience encompasses providing technical assistance, user training, and ensuring high-quality IT service delivery.