Abhishek Saxena
About Abhishek Saxena
Abhishek Saxena is an Assistant Manager in Speech Analytics at R Systems, with extensive experience in quality management and technical support.
Current Role at R Systems
Abhishek Saxena serves as the Assistant Manager of Speech Analytics at R Systems. He has been in this role since 2013, contributing to the company's analytics capabilities. His work focuses on leveraging speech analytics to enhance customer interactions and improve service quality. R Systems is based in Noida, Uttar Pradesh, India.
Previous Experience in Quality Management
Prior to his current position, Abhishek Saxena worked at InterGlobe Technologies as a Team Lead in Quality from 2010 until 2013. In this role, he was responsible for overseeing quality assurance processes and ensuring adherence to service standards. He also held a similar position at iGate from 2008 to 2010, where he led a team focused on quality management.
Technical Support Background
Abhishek began his career as a Technical Support Engineer at VCustomer Services India, where he worked from 2003 to 2005. This role provided him with foundational experience in customer service and technical support, which he later applied in his quality management positions.
Educational Background
Abhishek Saxena completed his Bachelor of Engineering at P.D.A. College of Engineering in Gulbarga from 1993 to 1997. His education has equipped him with the technical knowledge necessary for his roles in engineering and analytics.
Early Education
Abhishek attended Kendriya Vidyalaya, where he completed his early education. The institution is known for its focus on academic excellence and holistic development.