Adriene Radcliffe
About Adriene Radcliffe
Dynamic IT leader, strategist, and mobilizer seeking senior level IT Director or Management role with a focus on Innovation, Service Management, Service Delivery in a dynamic, progressive organization. Over 30 years IT experience, can develop and communicate standards, project delivery methodologies and processes for service, project, and portfolio management. Exceptional communicator who will present at national level for your organization. Will develop strategic and tactical IT roadmaps, proposes projects, creating rough order of magnitude and detailed budgets, successfully launch projects, monitoring financials, while managing decisions, issues and risks effectively. Will manage large portfolio of IT projects and programs. Develops business continuity and disaster recovery plans with key business and technology leaders. Broad skill set and past experience in managing small data centers, creation of help desk and distributed desktop support services, plan and complete merger of computing IT service platforms an service catalogs. Experience in operations for client services (+10,000 clients) and managing large teams (+50 direct and indirect reports). Founded and co-chairs Women in IT at Yale (WIT@yale.edu) its.yale.edu/wit Established a leading ITSM Program based on ITIL which includes an ITIL education, Process Owners governance, Service Board, Change Advisory Board, Practitioners Community of Practice and the management of the ServiceNow platform for Yale. Specialties: Mobilization and operations of strategic plans. Strategic and tactical analysis, highly organized and efficient, can manage extremely large volume at high pace, portfolio and project management skills to align with stategic planning