Assad L.
About Assad L.
Assad L. is an IT Technician at Yale University, where he has worked since 2019. He has extensive experience in IT support and management, having previously held positions at Apple and Yale Law School.
Work at Yale University
Currently, the individual works as an IT Technician at Yale University, a position held since 2019. This role involves providing technical support and managing IT systems within the university. Prior to this, they served as an IT Specialist at Yale University from 2012 to 2014, where they focused on IT support and system management. Additionally, they worked at Yale Law School as a Helpdesk Technician and JAMF Specialist from 2014 to 2019, further enhancing their experience in IT services within the academic environment.
Previous Experience at Apple
Before joining Yale University, the individual worked at Apple as a Mac Genius from 2009 to 2014 in the Greater New York City Area. In this role, they provided technical support and troubleshooting for Apple products, gaining extensive knowledge of Apple hardware and software. This experience contributed to their proficiency in managing Apple devices and understanding customer service within a technology-focused environment.
Education and Expertise
The individual studied at the University of Connecticut, where they achieved a degree in Clinical Psychology. This educational background complements their technical skills, providing a unique perspective on user support and interaction. They hold several certifications, including JAMF CCT and CCA, which are specialized for managing Apple devices, as well as an ITIL certification that indicates proficiency in IT service management best practices.
Technical Skills and Certifications
The individual possesses expertise in Bash scripting, a skill that is valuable for automating tasks and managing systems efficiently. They are also certified in Apple hardware and software, demonstrating a high level of proficiency with Apple products. These technical skills, combined with their certifications, enhance their capability to provide effective IT support and solutions.
Background in Event Planning
In addition to their technical expertise, the individual has a strong background in event planning. This experience showcases their organizational and coordination skills, which are beneficial in managing IT projects and collaborating with various teams within the university.