Claire Litersky
About Claire Litersky
Claire Litersky is a Business System Analyst at Yale University, specializing in Force.com App Services and Service Management since 2016. She has a diverse background in project management and client application management, with previous roles at Nurses Prn, Teavana, and Best Buy.
Current Role at Yale University
Claire Litersky has been serving as a Business System Analyst in the Force.com App Services and Service Management department at Yale University since 2016. In this role, she prepares project proposals and process documentation for clients, ensuring that project requirements are clearly defined and communicated. Claire also manages client applications as a project manager, participates in client meetings to review business processes, and presents Salesforce App solutions. Her responsibilities include assisting with platform testing, documenting technical requirements, and developing training materials for new and enhanced system changes.
Previous Work Experience
Before her current position at Yale University, Claire Litersky held various roles in different organizations. She worked as a Branch Manager at Nurses Prn from 2006 to 2008 in Appleton, Wisconsin. Following that, she served as an Order Fulfillment Coordinator at Teavana from 2013 to 2014 in Atlanta, Georgia. Claire also participated in the Information Technology Services-18 Month Early Career Development Program at Yale University from 2014 to 2016, where she gained valuable experience in the IT sector. Additionally, she worked at Best Buy for eight years from 2005 to 2013 in Richfield, Minnesota.
Education and Qualifications
Claire Litersky earned a Bachelor of Applied Science degree in Information Systems from Albertus Magnus College, completing her studies from 2010 to 2013. This educational background has equipped her with the necessary skills and knowledge to excel in her role as a Business System Analyst. Her academic experience complements her practical work experience in various roles within the technology and management sectors.
Skills and Responsibilities
In her current position, Claire Litersky is responsible for creating and modifying applications within the Salesforce platform. She assists in creating change management communications, including community emails and MMN articles, to keep stakeholders informed. Additionally, she gathers and documents technical requirements for projects and creates and reviews Qualtrics survey data. Claire also develops ongoing training for new and enhanced system changes, ensuring that users are well-equipped to utilize the systems effectively.