Dhaval Vaghela
About Dhaval Vaghela
Dhaval Vaghela is a Desktop Support Specialist with extensive experience in troubleshooting network issues across multiple operating systems. He has worked at Yale University and TEKsystems, and holds an Associate's Degree in Computer Science.
Current Role at Yale University
Currently, Dhaval Vaghela serves as a Desktop Support Specialist at Yale University, a position he has held since 2021. In this role, he is responsible for providing technical support and troubleshooting for desktop systems within the university's network. His expertise in various operating systems enables him to address a wide range of technical issues effectively.
Previous Experience in Technical Support
Prior to his current position, Dhaval Vaghela worked at Yale University as a Technical Support Specialist from 2020 to 2021. He also gained experience at TEKsystems as a Technical Support Specialist for six months in 2019. Additionally, he worked at Cablevision for nine years as a Technical Support Analyst, where he developed skills in managing technical issues and customer support.
Educational Background in Computer Science
Dhaval Vaghela studied at Norwalk Community College, where he earned an Associate's Degree in Computer Science, focusing on Web Development and Programming from 2017 to 2019. He also attended Gibbs College, where he obtained an Associate's Degree in Computer Networking Operations from 2006 to 2008. His educational background provides a strong foundation for his technical support roles.
Technical Skills and Proficiencies
Dhaval Vaghela possesses extensive experience troubleshooting network settings across multiple operating systems, including Windows, Android, Mac OSX, and Apple iOS. He has strong proficiency in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Access. His skills also extend to managing small and medium-sized networks, particularly in home and small office environments.
Customer Relations and Communication Skills
Dhaval Vaghela has developed excellent customer relation skills throughout his career. He demonstrates a strong ability to empathize with customers and understand their needs, which enhances his effectiveness in technical support roles. His experience in various customer-facing positions has contributed to his communication and interpersonal skills.