Eric H.
About Eric H.
Eric H. is an IT Manager specializing in Public Computing and Endpoint Engineering at Yale University, with extensive experience in desktop support and IT management across various organizations. He holds an Associate of Arts and Sciences in Information Technology and possesses skills in automation, scripting, and hardware management.
Current Role at Yale University
Eric H. serves as the IT Manager for Public Computing and Endpoint Engineering at Yale University. He has held this position since 2018, contributing to the management and optimization of IT services within the university. His role involves overseeing public computing resources and endpoint engineering, ensuring efficient IT operations that support the academic environment.
Previous Work Experience
Eric H. has a diverse background in IT roles across various organizations. He worked at Farm Credit Financial Partners, Inc. as a Desktop Engineer IV from 2016 to 2017. He then transitioned to ISO New England Inc. as a Senior Desktop Administrator for seven months in 2017. Prior to these roles, he spent four years at MassMutual Financial Group, where he held positions as Lead Application Packager and Desktop Engineer III. His experience also includes working as an IT Support Technician at Fender Musical Instruments and as an IT License and Compliance Administrator at Kaman Corporation.
Educational Background
Eric H. studied Information Technology at Kaplan University, where he earned an Associate of Arts and Sciences (A.A.S.) degree from 2008 to 2011. Additionally, he completed a Certificate in Computer Science at Allstate Institute of Technology from 1996 to 1997. His educational background provides a solid foundation for his extensive career in IT.
Technical Skills and Expertise
Eric H. possesses a wide range of technical skills relevant to IT management. He is experienced in troubleshooting across all versions of Windows desktop operating systems and has expertise in Microsoft Endpoint Configuration Manager and PowerShell. His skills extend to scripting and coding, particularly with VBScript and MS SQL. He specializes in automation and streamlining processes to enhance IT operations, and he has extensive experience with both HP and Dell hardware, as well as Apple hardware and Mac OS X.