Jayce Antrum
About Jayce Antrum
Jayce Antrum is a Business Systems Analyst at Yale University, specializing in ServiceNow enhancements and user support. He holds a Bachelor of Science in Management Information Systems from the University of Connecticut and has previous experience in various roles, including as a Crew Trainer at McDonald's and an IT Intern at Voya Financial.
Work at Yale University
Jayce Antrum has been employed as a Business Systems Analyst at Yale University since 2022. In this role, he operates within the Service Management Office, utilizing the ServiceNow platform to support various university operations. His responsibilities include gathering requirements for ServiceNow enhancements from end users and communicating these needs to the development team. He also monitors the team's queue of ServiceNow tickets, addressing inquiries, incidents, and requests to ensure efficient service delivery.
Education and Expertise
Jayce Antrum earned a Bachelor of Science in Management Information Systems from the University of Connecticut, completing his studies from 2018 to 2022. His educational background provides him with a solid foundation in business and technology, which he applies in his current role. He has completed the ServiceNow fundamentals training course and plans to pursue the Certified System Administrator training to further enhance his expertise in the ServiceNow platform.
Previous Work Experience
Prior to his current position, Jayce Antrum gained diverse work experience. He served as a Crew Trainer at McDonald's from 2016 to 2020, where he developed leadership and training skills. He also worked at the University of Connecticut's Dining Services as a Union Street Market Crew Member from 2019 to 2021, which provided him with customer service experience. Additionally, he interned at Voya Financial in 2021 as an Information Technology Intern for seven months, where he gained insights into the IT sector.
ServiceNow Experience
Jayce Antrum has developed extensive experience with the ServiceNow platform, particularly in resolving customer issues. His role involves testing final ServiceNow products to ensure they meet customer standards and pass user acceptance tests. He actively gathers user requirements for enhancements and collaborates with the development team to implement solutions that improve service delivery.