Jenn Nolte
About Jenn Nolte
Jenn Nolte is a User Experience Researcher at Yale University Library, where she engages with user communities to understand their needs and experiences. She has a diverse background in library services and technology, having held various positions at Yale University over the years.
Current Role at Yale University
Jenn Nolte currently serves as a User Experience Researcher at Yale University, a position she has held since 2018. In this role, she interacts with various user communities at Yale University Library to identify their priorities, needs, and experiences. She manages the UX research lab, coordinating with stakeholders to implement innovative projects and services. Additionally, she supports outreach and communication for the Library's Digital Commons, known as EliScholar, and the Expert Gallery Suite.
Previous Positions at Yale University
Jenn Nolte has held multiple positions at Yale University, contributing to various aspects of library services. She worked as an Emerging Digital Services Analyst from 2014 to 2016, and as an Applications Manager / Database Administrator from 2007 to 2014. Earlier in her career at Yale, she served as a Catalog Assistant from 2004 to 2005 and as an Orbis Support Specialist from 2005 to 2007. She also worked as a Digital Services Librarian from 2016 to 2017.
Educational Background
Jenn Nolte earned her Master’s Degree in Library and Information Science from Southern Connecticut State University, completing her studies from 2009 to 2013. She also holds a Bachelor’s Degree in English/Women's Studies from Fairfield University, which she obtained from 2000 to 2003. Additionally, she pursued a Master of Science in Organizational Psychology at the University of Hartford from 2019 to 2023.
Experience in User Experience Research
In her current role, Jenn Nolte designs and conducts both qualitative and quantitative user needs and usability studies to assess user preferences and trends. She serves as the primary liaison to the product vendor, bepress, for the Library’s Digital Commons and Expert Gallery Suite. Prior to her current position, she gained experience as a UX Apprentice at Cronin in 2019, where she focused on user experience methodologies.
Part-Time Role at Gateway Community College
From 2013 to 2018, Jenn Nolte worked part-time as a Reference Librarian at Gateway Community College in New Haven, Connecticut. In this role, she provided reference services and support to students and faculty, enhancing their access to library resources and information.