Jesse Crystal
About Jesse Crystal
Jesse Crystal is an IT Support Specialist with a Bachelor’s degree in Network Technology from DePaul University. With extensive experience in technical troubleshooting and support roles, he currently works at Yale University and has previously held positions at various institutions including Naugatuck Valley Community College and Gate58 Marketing.
Current Role at Yale University
Jesse Crystal currently serves as an IT Support Specialist at Yale University, a position held since 2021. In this role, Jesse provides phone and online support to users, addressing technical issues and ensuring smooth operation of IT systems. The responsibilities include troubleshooting technical problems, configuring hardware, and maintaining compatibility across various systems.
Education and Expertise
Jesse Crystal studied at DePaul University, earning a Bachelor of Science in Network Technology with a focus on Computer Systems Networking and Telecommunications from 2010 to 2014. Additionally, Jesse completed a certification in Object Oriented Programming at Naugatuck Valley Community College from 2009 to 2010. Jesse has expertise in UI and compatibility testing, defect and bug tracking, technical troubleshooting, and hardware configurations.
Previous Work Experience
Prior to joining Yale University, Jesse Crystal held various positions in the IT field. Jesse worked as an IT Support Specialist at PFP Services for eight months in 2019 and served as a System Analyst at HEI Hotels & Resorts for six months in 2019. Additionally, Jesse worked at Naugatuck Valley Community College as an EA - Technician from 2016 to 2018 and as a Student IT Technician from 2009 to 2010. Jesse also gained experience as a Web Developer at Gate58 Marketing from 2011 to 2019.
Technical Skills and Specializations
Jesse Crystal specializes in several technical areas, including technical troubleshooting and hardware configurations. Jesse's expertise extends to UI and compatibility testing, as well as defect and bug tracking. These skills are essential for effectively managing IT support tasks and ensuring user satisfaction.