Jonathan Torres
About Jonathan Torres
Jonathan Torres is an IT Support Technician at Yale University, where he has worked since 2016. He has a diverse background in IT and management, having held various roles at institutions such as Webster Bank, Bank of America, and AT&T.
Work at Yale University
Jonathan Torres has been employed at Yale University as an IT Support Technician since 2016. In this role, he has contributed to various projects, including the migration of computers from Windows XP to Windows 7 and enabling encryption on specific computers. He has also assisted the Peabody Museum in converting their point of sales equipment to comply with PCI DSS standards. Additionally, he conducts workshops for staff on productive applications such as MS Office and Zoom, enhancing the technical skills of the university's personnel.
Previous Employment Experience
Before his current position at Yale University, Jonathan Torres held several roles in the IT and customer service sectors. He worked at Webster Bank as a Help Desk Coordinator for 11 months in 2015, and prior to that, he served as a Branch Manager at Bank of America for 7 months in 2009. His experience also includes positions at AT&T, where he worked as an Assistant Store Manager and Retail Sales Consultant, as well as a Sales Support Representative. He was employed at TEKsystems as IT Desktop Support and at Apple as a Specialist in Technical Support, Sales, and Employee Training.
Education and Expertise
Jonathan Torres studied at Post University, where he earned a Bachelor of Science in Business Administration and Management from 2008 to 2015. He furthered his education at United Training, completing a course in Implementing and Administrating Cisco Solutions, which led to his achievement of the Cisco Certificate Network Associate in 2021. This educational background supports his expertise in IT support and management.
Achievements and Recognition
In 2007, Jonathan Torres received the AT&T Summit Award, recognizing his outstanding performance in his market. His contributions to various organizations, particularly in the IT sector, demonstrate his commitment to excellence and professional development. He has also been involved in mentoring and training new employees during his time at Apple, showcasing his leadership skills.