Judy Gomez
About Judy Gomez
Judy Gomez is a Sr. Administrative Assistant and Staffing Support Specialist at Yale University, where she has worked since 2017. With extensive experience in call center management and customer service, she has held various roles in organizations such as Health Net and Cornell Scott - Hill Health Corporation.
Current Role at Yale University
Judy Gomez has been serving as a Senior Administrative Assistant and Staffing Support Specialist at Yale University since 2017. In this role, she is responsible for managing staffing processes and ensuring compliance with university policies. Her position requires strong attention to detail and accuracy, particularly in reviewing, canceling, and editing job requisitions. She interacts with various staff members to facilitate effective communication and adherence to institutional guidelines.
Previous Experience at Health Net
Judy Gomez worked at Health Net from 2003 to 2011, where she held two supervisory roles. Initially, she served as the Arizona Contact Call Center Supervisor for three years from 2003 to 2006. Following this, she transitioned to the role of Medicare Contact Call Center Supervisor, where she worked for five years until 2011. Her experience in these positions contributed to her expertise in call center management and customer service.
Professional Background in Customer Service
Judy Gomez has a diverse background in customer service roles. She worked as a Customer Service Representative at Sarco Communications from 2001 to 2003. Additionally, she held a temporary position as a Front Desk Receptionist at A&B Homecare Solutions, LLC in 2016. Furthermore, she served as a Customer Service Representative in a casual assignment at Yale University Careers from 2016 to 2017. These roles have equipped her with strong communication and organizational skills.
Education and Expertise
Judy Gomez studied at Southern Connecticut State University from 1982 to 1986, where she earned a degree in Computer Science and Business Economics. Her educational background provides her with a solid foundation in both technical and business-related fields. She has developed expertise in utilizing software applications such as Kenexa Brass Ring, Salesforce, and Workday HMC, which are essential for managing requisition quality control processes.
Career Progression and Roles
Throughout her career, Judy Gomez has held various positions that highlight her growth in administrative and supervisory roles. Before her tenure at Yale University, she worked as a Call Center Manager at Cornell Scott - Hill Health Corporation from 2011 to 2015. Earlier in her career, she also worked as a Contract Rebate Analyst at US Surgical for nine months in 1999-2000. This progression reflects her adaptability and commitment to her professional development.