Kaila Robinson
About Kaila Robinson
Kaila Robinson is a Pharmacy Technician with extensive experience in healthcare and management. She has worked at Yale New Haven Health since 2015 and has held various roles in customer service and pharmacy settings.
Current Role at Yale University
Kaila Robinson has been working as a Pharmacy Technician at Yale New Haven Health since 2015. In this role, she is responsible for various tasks, including deescalating issues with customers who require additional education and support regarding their prescriptions. She acts as a liaison between patients and physicians, providing immediate support through a contact management team. Her responsibilities also include overseeing inventory management by ordering, examining, and storing pharmaceutical shipments.
Previous Experience in Pharmacy
Before her current position, Kaila Robinson worked as a Pharmacy Technician at CVS Pharmacy from 2013 to 2015. During this two-year tenure, she gained valuable experience in the pharmacy sector, which contributed to her expertise in managing pharmaceutical operations and customer interactions.
Educational Background
Kaila Robinson studied at Central Connecticut State University, where she earned a Bachelor of Psychology from 2014 to 2017. She furthered her education at Herzing University, achieving a Master of Business Administration (MBA) in Healthcare Management from 2018 to 2019. Additionally, she completed another MBA in Human Resources Management during the same period.
Management Experience
Prior to her career in pharmacy, Kaila Robinson held various management positions. She worked as a Shift Leader and later as a Manager at McDonald's from 2012 to 2013. Additionally, she served as an Assistant Manager at Forever 21 from 2009 to 2011. In these roles, she was responsible for training new hires on company policies and procedures, as well as assisting managers by scribing employee survey feedback during focus groups aimed at process improvement.