Kyle Baker
About Kyle Baker
Kyle Baker is an Athletic Events Assistant at Yale University, where he enhances fan experiences through customer service and event management. He has a background in sport management and previous experience in guest services and retail.
Work at Yale University
Kyle Baker has been employed at Yale University as an Athletic Events Assistant since 2021. In this role, he provides guest services at the Yale Bowl, focusing on enhancing the fan experience through effective customer service. He is involved in event management tasks, including the setup and breakdown of event equipment at athletic facilities. Additionally, he operates a golf cart shuttle to facilitate efficient transportation for attendees and documents lost and found items during events, showcasing his attention to detail.
Education and Expertise
Kyle Baker earned a Bachelor of Science degree in Sport Management from the University of New Haven, completing his studies from 2019 to 2023. Prior to this, he graduated from Easton Area High School, where he obtained his High School Diploma in 2019. His educational background provides him with a solid foundation in sports management principles, which he applies in his current role at Yale University.
Background in Event Management
Before joining Yale University, Kyle Baker gained practical experience in event management through various roles. He worked as an Apprentice at The Flying Locksmiths from 2017 to 2018 in the Allentown, Pennsylvania area. This position allowed him to develop skills relevant to organizational tasks. He also served as a Sales Associate at Weis Markets from 2019 to 2021, where he further honed his customer service abilities.
Customer Service Skills
Throughout his career, Kyle Baker has demonstrated strong customer service skills. His role at Yale University involves assisting in enforcing athletics policies during events, contributing to a safe and organized environment for attendees. His experience in various customer-facing positions, including his time at Weis Markets, has equipped him with the ability to effectively address guest needs and enhance their overall experience.