Madeline Mathers
About Madeline Mathers
Madeline Mathers is a Training and Lead Support Analyst at Yale University, where she has worked since 2019. She holds a Bachelor's degree in Criminal Justice and Corrections from Springfield College and has experience in project management and support roles.
Current Role at Yale University
Madeline Mathers has served as a Training and Lead Support Analyst at Yale University since 2019. In this role, she provides expert functional lead support to the Director of Advancement Systems. Her responsibilities include making recommendations to management and application functional owners for improvements in functional support. She ensures adherence to the Information Technology Infrastructure Library (ITIL) process management framework, focusing on consistent and efficient incident and problem resolution.
Previous Experience in Project Management
Before her current position, Madeline Mathers worked as a Junior Project Manager at Yale University from 2017 to 2019. In this capacity, she contributed to project management efforts, enhancing her skills in organizational and operational processes. Her experience in this role laid the groundwork for her current responsibilities in training and support.
Educational Background in Criminal Justice
Madeline Mathers earned her Bachelor's degree in Criminal Justice and Corrections from Springfield College, where she studied from 2012 to 2016. This educational background provided her with a solid foundation in the principles of justice and corrections, which she applies in her professional roles.
Early Career and Internship Experience
Madeline Mathers began her career as a Hostess at Madison Beach Hotel from 2012 to 2015. She also completed an internship at the Madison Police Department from 2015 to 2017, where she gained practical experience in law enforcement. Additionally, she worked as a Sales Assistant at Neirbi for six months in 2017 and briefly served as an Assistant Product Developer at Eastern Mountain Sports in 2016.
Compliance and Policy Adherence
In her role at Yale University, Madeline Mathers interprets and adheres to the University Appropriate Use Policy (AUP) and procedures, including HIPAA guidelines. She ensures compliance with security, information technology, and financial and administrative policies, which is essential for maintaining the integrity and security of university operations.