Nicholas Hernandez, MBA
About Nicholas Hernandez, MBA
Nicholas Hernandez is the Care Center Manager for Patient Access at Yale University, where he has worked since 2021. He has a background in nursing and health care administration, holding a Bachelor of Science from Dominican College and an MBA from LIU Hudson.
Work at Yale University
Nicholas Hernandez has served as the Care Center Manager for Patient Access at Yale University since 2021. In this role, he has been instrumental in implementing a new patient access system that significantly improved appointment scheduling efficiency. Additionally, he participated in a cross-departmental initiative aimed at streamlining operations and reducing patient wait times. Hernandez also developed a training program for new staff members to enhance customer service skills, contributing to the overall improvement of patient access services.
Education and Expertise
Nicholas Hernandez holds a Master of Business Administration (MBA) from LIU Hudson, which he completed between 2018 and 2020. He also earned a Bachelor of Science in Nursing from Dominican College of Blauvelt. His educational background in health care administration and nursing provides a solid foundation for his management role in patient access services.
Professional Background
Before joining Yale University, Nicholas Hernandez worked at Essen Health Care as a Central Facility Administrator for five months in 2020. He also spent three years at Scarsdale Medical Group, where he held multiple positions, including Lead Scheduling Coordinator/Call Center Supervisor, Purchasing & Inventory Specialist, and Front Desk Receptionist. His diverse experience in health care settings has equipped him with a comprehensive understanding of patient access and operational management.
Achievements in Patient Access Management
During his tenure at Yale Medicine, Nicholas Hernandez has achieved notable improvements in patient access management. His implementation of a new patient access system has led to enhanced scheduling efficiency. Furthermore, his involvement in initiatives to streamline operations has contributed to reduced patient wait times, demonstrating his commitment to improving patient experiences within the health care system.