Raymond Frohlich
About Raymond Frohlich
Raymond Frohlich serves as the Director of Client Services and IT Operations at Yale University, where he has worked since 2018. He has extensive experience in technology management, having held various roles at Yale and New York University, and has contributed to enhancing digital asset management and operational efficiency in academic settings.
Work at Yale University
Raymond Frohlich has held multiple positions at Yale University, starting as Head of Technology & Digital Assets from 2011 to 2013. He then served as Director of Enterprise Systems and Services from 2013 to 2018. Currently, he is the Director of Client Services and IT Operations, a role he has occupied since 2018. In these positions, he facilitated cross-departmental collaboration to enhance digital asset management and implemented IT service management frameworks that improved operational efficiency. He also developed a strategic IT roadmap that aligned with the academic goals of the institution.
Education and Expertise
Raymond Frohlich holds a Master of Professional Studies (MPS) from New York University and a Bachelor of Science (BS) from the same institution. He furthered his education by completing a Certificate in Leadership Principles from Harvard Business School Online in 2021. Additionally, he obtained a Certificate in Library Leadership in a Digital Age from Harvard University Graduate School of Education. His educational background supports his expertise in IT management and leadership within academic settings.
Background in Information Technology
Before his tenure at Yale University, Frohlich worked at the Historical Society of Pennsylvania as Director of Information Technology from 2010 to 2011. His career in IT began at New York University, where he held various roles including Technical Support Technician, Technical Support Coordinator, and Systems Manager in the Division of Libraries from 1999 to 2010. This extensive experience laid the foundation for his later leadership roles in IT operations.
Professional Development and Training Initiatives
At Yale University, Raymond Frohlich conducted workshops and training sessions aimed at enhancing IT skills among staff. His initiatives included leading efforts to integrate emerging technologies into the client services framework. These activities demonstrate his commitment to professional development and continuous improvement in IT services within the academic environment.