Ryan Schlagheck
About Ryan Schlagheck
Ryan Schlagheck serves as the Associate CIO for IT Support Services at Yale University, where he leads user-centered IT support and develops long-term IT strategy. He has extensive experience in various roles across multiple organizations, including Cigna, Cisco Systems, and IBM, focusing on process improvement and operational efficiency.
Current Role at Yale University
Ryan Schlagheck serves as the Associate CIO for IT Support Services at Yale University since 2022. In this role, he leads user-centered support services for information technology, including the university-wide IT help desk and endpoint engineering. He collaborates with the CIO’s senior leadership staff and the IT Leadership Council to design and develop technology services. His responsibilities also include establishing and maintaining a measurement framework, policies, and processes for effective and efficient operations.
Previous Experience in IT Management
Prior to his current position, Schlagheck held various roles in IT management. He worked at Cigna as IT Director for multiple divisions, including End-User Services and Business Automation Technologies, from 2002 to 2012. He also served as a Six Sigma Practitioner in the Business Excellence Group at Cigna from 2004 to 2006. His experience includes managing offshore programs and directing large-scale initiatives aimed at improving operational efficiencies and customer satisfaction.
Consulting Background
Schlagheck has a background in consulting, having worked at Unisys as a Management Consultant from 1997 to 2000. He also served as a Management Consultant at Vignette for six months in 2000. His consulting experience has contributed to his expertise in process improvement and strategic planning within IT environments.
Educational Background
Ryan Schlagheck studied at Penn State University, where he earned a Bachelor of Science degree in Management Science & Information Systems from 1992 to 1996. His educational foundation supports his roles in IT management and strategic decision-making.
Leadership in IT Strategy and Operations
In his various roles, Schlagheck has focused on developing long-term IT strategies in consultation with divisional leadership. He has financial accountability for project and operating budgets ranging from $3.5 million to $82 million. His efforts are directed towards integrating and simplifying services and networks to enhance user experience and ensure seamless coverage.