Stacey Hepburn James
About Stacey Hepburn James
Stacey Hepburn James serves as the Director of Hospitality Operations at Yale University, where she leverages her extensive background in finance and food and beverage operations. With experience at prestigious hotels such as The Ritz-Carlton and Hilton, she combines expertise in analytics and operational efficiency to enhance hospitality services.
Work at Yale University
Stacey Hepburn James has served as the Director of Hospitality Operations at Yale University since 2019. In this role, she oversees operations within the Schwarzman Center, focusing on enhancing the hospitality experience for students and visitors. Her responsibilities include optimizing labor efficiency and implementing analytics-driven strategies to improve service delivery.
Education and Expertise
Stacey Hepburn James has a diverse educational background in hospitality and culinary arts. She studied Culinary Science/Culinology at the Florida Culinary Institute and earned a Bachelor of Science in Hospitality Management: Food & Beverage from Stratford University. She further advanced her education by obtaining an MBA in Hospitality Management from Johnson & Wales University. Additionally, she completed professional studies in Financial Management and Predictive Data Analytics at Cornell University, and Project Management for Yale Professionals at Yale University.
Background in Hospitality Operations
Stacey Hepburn James has extensive experience in hospitality operations, having worked in various roles across notable hotel brands. She began her career at Starwood Hotels & Resorts as a Food & Beverage Operations staff member. She then progressed to positions at Marriott International, where she served as a Senior Operations Manager in Food & Beverage and later as a Manager of Food & Beverage Operations. Her tenure at The Ritz-Carlton Hotel Company and Waldorf Astoria New York further solidified her expertise in the industry.
Achievements in Finance and Analytics
Stacey Hepburn James has a strong foundation in finance, particularly in labor optimization and analytics. She worked as the Director of Performance Analytics for Hilton, where she focused on financial performance and operational efficiency. Her analytical skills have been pivotal in enhancing organizational effectiveness and driving process improvements across her roles in the hospitality sector.
Professional Development and Certifications
Throughout her career, Stacey Hepburn James has engaged in continuous professional development. She completed various certifications, including Project Management for Yale Professionals and advanced studies in Predictive Data Analytics at Cornell University. These educational pursuits reflect her commitment to staying current with industry trends and enhancing her skill set in hospitality management and analytics.