Triston Hall
About Triston Hall
Triston Hall is an IT Support Specialist currently working at Yale University, where he has held various roles since 2017. He has extensive experience in IT support, having previously worked at Avon Products Inc., Comcast Cable, and The Carlyle Group.
Work at Yale University
Triston Hall has held multiple positions at Yale University, contributing to the IT department since 2017. He started as an ITS Helpdesk Analyst from 2017 to 2019, where he provided technical support and assistance to users. Following this role, he served as the ITS Technical Lead from 2019 to 2021, overseeing technical operations and support initiatives. Currently, he works as an IT Support Specialist, a position he has held since 2021. In this role, he is responsible for maintaining computer software, training users, and collaborating with departments to ensure effective integration of IT solutions.
Education and Expertise
Triston Hall has a solid educational background in Information Technology. He studied at Year Up, where he completed a program focused on IT in 2010. Additionally, he earned an Associate’s Degree in Information Technology from Norwalk Community College, completing his studies in 2018. His education has equipped him with the skills necessary for his roles in IT support and technical analysis.
Professional Background
Triston Hall has a diverse professional background in IT support and analysis. Before his tenure at Yale University, he worked as a Global Support Analyst at Avon Products Inc. from 2011 to 2016, where he provided technical support on a global scale. He also served as a Service Desk Analyst at The Carlyle Group for six months in 2008-2009. His early career included a brief role as a Customer Account Executive at Comcast Cable in 2010. This varied experience has contributed to his expertise in IT support and customer service.
Technical Skills and Responsibilities
In his current and previous roles, Triston Hall has developed a range of technical skills. He is responsible for maintaining computer software, ensuring that all versions are up-to-date through proactive site visits. He has experience in creating and managing departmental organizational units in Active Directory and implementing group policy needs. Additionally, he interacts with vendors for computer product acquisitions and provides training to users on desktop equipment. His role also involves completing technical projects, including testing hardware and software products.
Training and Collaboration
Triston Hall actively participates in training and collaboration within his professional environment. He trains other support technicians as part of his responsibilities, enhancing the team's overall effectiveness. He collaborates with various departments to ensure the smooth integration of network and software products, demonstrating his commitment to fostering a cooperative work environment.