Will Henry
About Will Henry
Will Henry serves as the HSIS IT Manager for the Yale School of Medicine, where he has worked since 2021. He manages a team of 40 technicians, ensuring IT services meet established standards for over 11,000 clients.
Work at Yale University
Will Henry has been serving as the HSIS IT Manager for the Yale School of Medicine since 2021. In this role, he manages an IT support team of 40 technicians who provide IT services to over 11,000 clients. His responsibilities include ensuring that IT procedures and processes meet the standards outlined by Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). He also acts as a primary point of contact for escalation during major system outages and supplier issues, ensuring that the IT infrastructure remains operational and secure.
Previous Experience in IT Management
Before joining Yale University, Will Henry held several positions at HEI Hotels & Resorts. He worked as an IT Business Analyst from 2007 to 2010, followed by roles as IT Service Delivery Manager from 2010 to 2015, and IT Director of Support Services from 2015 to 2020. His experience at HEI Hotels & Resorts allowed him to develop a comprehensive understanding of IT service management and support, contributing to his current role at Yale.
Education and Expertise
Will Henry studied at Villanova University, where he earned a Bachelor of Arts degree in General Studies with a focus on Sociology from 1996 to 2000. His educational background provides a foundation for his expertise in IT management and support services, which he has applied throughout his career in various roles across different organizations.
Team Development and Leadership
In his current position at Yale School of Medicine, Will Henry is responsible for the personal and technical development of the IT Support Team. He conducts performance reviews and creates mentorship and training plans to enhance the skills and capabilities of his team members. This focus on development ensures that the team remains effective in meeting the IT needs of the institution.