Ahlem Gdaiem
About Ahlem Gdaiem
Ahlem Gdaiem is a Social Media Representative with a strong background in customer service and graphic design. She has demonstrated high productivity and quality scores in her roles at Yellow Card App, where she has worked since 2022.
Current Role at Yellow Card App
Ahlem Gdaiem currently serves as a Social Media Representative at Yellow Card App, a position she has held since 2022. In this role, she has demonstrated significant productivity, achieving a score of 138%. She has also maintained a quality score of 94% in her responsibilities, reflecting her effectiveness in managing social media interactions. Her commitment to continuous improvement is evident, as she has achieved a score of 99% in her current role.
Previous Experience at Yellow Card App
Prior to her current role, Ahlem Gdaiem worked at Yellow Card App in various capacities. She served as a Live Chat Representative for 8 months and as a KYC Analyst for 6 months, both in remote settings. Additionally, she worked as a Customer Service Officer for 10 months in Tunis, Tunisia. Her diverse experience within the company has contributed to her understanding of customer engagement and support.
Educational Background
Ahlem Gdaiem studied at the Institut Supérieur des Études Technologiques à Djerba, where she earned a Bachelor of Business Administration (BBA) from 2015 to 2017. She also attended Academy Alqalam, where she studied the German language at Level A1 from 2018 to 2019. Her educational background provides a foundation for her roles in business and customer service.
Past Employment History
Ahlem Gdaiem has held various positions prior to her current role. She worked as a Graphic Designer at Cercle des Vacances for 7 months in 2017 and as a Sales Manager at Fiestanimstar from 2020 to 2021. Additionally, she gained experience as a PayPal Customer Service Representative at Transcom for 3 months in 2019 and as a Receptionist at Hotel Diana for 4 months in 2018. This diverse work history has equipped her with a range of skills applicable to her current role.