Gabriel Emeruwa
About Gabriel Emeruwa
Gabriel Emeruwa serves as the Cx Team Lead at Yellow Card App, where he utilizes his expertise in data collection and analysis to enhance decision-making. He has a background in Management Information Systems from Covenant University and has held various roles in customer experience and marketing.
Work at Yellow Card App
Gabriel Emeruwa currently serves as the Customer Experience (Cx) Team Lead at Yellow Card App, a position he has held since 2021. In this role, he collaborates with various teams, including Development, Compliance, and KYC, to address and reduce promo code violations. He previously worked as a Customer Experience representative at Yellow Card App from 2020 to 2021, where he contributed to enhancing customer support operations for thousands of users across Africa.
Education and Expertise
Gabriel Emeruwa holds a Bachelor of Science degree in Management Information Systems from Covenant University. His educational background equips him with strong skills in data collection, analysis, and reporting, which he utilizes to support informed decision-making processes in his current and past roles.
Professional Background
Gabriel has a diverse professional background that includes various roles in different organizations. He interned at the Nigerian Shippers Council for six months in 2018. In 2020, he served as the Chairman of the Covenant University Convocation Committee for ten months. He also worked as an Influencer at Jumia Nigeria for three months in 2019. Since 2021, he has been the Marketing Manager at GMK Media, where he has implemented strategic initiatives to increase sales and revenue.
Achievements in Customer Experience
In his role as Cx Team Lead at Yellow Card App, Gabriel Emeruwa developed guidelines to help the Customer Experience team identify suspicious and fraudulent transactions. His efforts have contributed to improving customer support operations and enhancing the overall user experience across the platform.