Lydia Fumnanya Ezeuchenne
About Lydia Fumnanya Ezeuchenne
Lydia Fumnanya Ezeuchenne serves as the Deputy Team Leader for Customer Service Payments at Yellow Card App, where she has worked since 2024. She has a diverse background in customer service and digital communications, with previous roles at various technology and media companies.
Current Role at Yellow Card App
Lydia Fumnanya Ezeuchenne serves as the Deputy Team Leader for Customer Service Payments at Yellow Card App. She has held this position since 2024, working remotely from the United States. In her role, she is responsible for overseeing customer service operations related to payment processes, ensuring effective communication and support for users.
Previous Experience at Yellow Card App
Prior to her current role, Lydia worked at Yellow Card App as a Customer Service Payments Analyst from 2022 to 2024. She also served as a Social Media Support Analyst for a period of six months in 2022. Her experiences at Yellow Card App have contributed to her understanding of customer engagement and service delivery in the digital finance sector.
Background in Customer Retention and Social Media Management
Lydia has a diverse background in customer retention and social media management. She worked as a Customer Retention Analyst at Infostrategy Technology from 2019 to 2020 and as a Social Media Manager at iRecharge Tech Innovations from 2018 to 2019. These roles have equipped her with skills in managing customer relationships and enhancing brand presence through digital platforms.
Education and Expertise in Computer Science
Lydia studied Computer Science at Ekiti State University (EKSU), where she earned her Bachelor of Science degree from 2009 to 2013. Her educational background provides her with a strong foundation in technology, which she applies to her work in customer service and digital communications.
Skills in Content Generation
Lydia possesses expertise in both web and print content generation. This skill set complements her roles in customer service and communications, allowing her to effectively engage with customers and enhance their experience through various media channels.