Mulungi Eric Ngobi
About Mulungi Eric Ngobi
Mulungi Eric Ngobi is a Resolution Specialist currently employed at Yellow Card App in Kampala, Uganda. He has a Bachelor's Degree in Applied Economics from Makerere University and has held various roles in customer experience and supervision within the same company.
Work at Yellow Card App
Mulungi Eric Ngobi has held multiple positions at Yellow Card App, a cryptocurrency exchange platform. He began his tenure in 2021 as a Customer Experience (Cx) representative, where he worked for six months in Kampala, Uganda. In 2022, he advanced to the role of Shift Lead/Supervisor, serving for eleven months. Currently, he works as a Resolution Specialist, a position he has held for two years. His roles at Yellow Card App demonstrate his progression within the company and his commitment to enhancing customer service and operational efficiency.
Education and Expertise
Mulungi Eric Ngobi earned a Bachelor's Degree of Arts in Economics from Makerere University, where he studied Applied Economics from 2017 to 2021. This educational background provides him with a solid foundation in economic principles and analytical skills, which are essential in his roles within the financial technology sector. His academic achievements contribute to his expertise in understanding market dynamics and customer interactions.
Background
Before joining Yellow Card App, Mulungi Eric Ngobi gained valuable experience through internships at notable institutions. In 2019, he interned at the Bank of Uganda for one month, where he was exposed to central banking operations. Additionally, he completed a one-month internship at the Ministry of Health - Uganda, which provided insights into public health administration. These experiences have contributed to his professional development and understanding of various sectors.
Career Progression
Mulungi Eric Ngobi's career reflects a steady progression in the financial technology industry. Starting as an intern in 2019, he transitioned to roles at Yellow Card App, where he has taken on increasing responsibilities. His journey from Customer Experience representative to Resolution Specialist illustrates his adaptability and growth within the company. This career trajectory highlights his commitment to professional development and customer service excellence.