Thelma Edinam Awo Atsakpo
About Thelma Edinam Awo Atsakpo
Thelma Edinam Awo Atsakpo is a Product Trainer in Customer Service with experience in the FinTech industry. She has a background in Public Relations Management and has held various customer service roles, including positions at Yellow Card App and MTN Ghana.
Work at Yellow Card App
Thelma Edinam Awo Atsakpo currently serves as a Product Trainer in Customer Service at Yellow Card App, a position she has held since 2024. Prior to this role, she worked as a Customer Support Representative at the same company from 2022 to 2024. In her current role, she focuses on training staff and enhancing customer service strategies within the FinTech sector.
Education and Expertise
Thelma has a solid educational background in Public Relations Management. She earned her Bachelor of Arts degree from the University of Professional Studies, Accra, from 2018 to 2020. Prior to this, she obtained a Diploma in the same field from the same institution between 2016 and 2018. Additionally, she completed her high school education at Akosombo International School, where she achieved a High School Diploma in General Arts from 2013 to 2016.
Background
Thelma has diverse work experience in customer service and administrative roles. She began her career as an Administrative Assistant Intern at Volta River Authority in 2019. She later worked as a Community Relations Intern at the same organization in 2017. In 2022, she briefly served as a Front Desk and Sales Executive at Villa Monticello in Accra, and previously worked as a Customer Care Representative at MTN Ghana from 2020 to 2021.
Achievements
Thelma has demonstrated a strong ability to excel in both independent and team settings throughout her career. She possesses strong organizational skills, enabling her to manage multiple tasks efficiently. Her experience in customer service and product training within the FinTech industry highlights her capability to contribute effectively to her roles.