Gerardo Cabaluna
About Gerardo Cabaluna
Gerardo Cabaluna is a System Engineer with extensive experience in IT service management and system administration. He has worked at Accenture and currently at Yempo in Cebu City, Philippines, where he specializes in enhancing service delivery and managing IT infrastructure.
Work at Yempo
Gerardo Cabaluna has been employed at Yempo - Your Employees Offshore since 2018. In his role as a System Engineer, he is responsible for overseeing the IT infrastructure and ensuring its smooth operation. His work involves enhancing service delivery and support processes, contributing to the overall efficiency of the organization. He is based in Cebu City, Central Visayas, Philippines, where he has continued to develop his expertise in system administration.
Previous Experience at Accenture
Gerardo Cabaluna worked at Accenture for a total of four years, from 2014 to 2018. Initially, he served as an IT Service Desk professional in Dublin, Ireland, for three years. He later transitioned to the role of Microsoft Office 365 Engineer for one year. His experience at Accenture provided him with a solid foundation in IT service management and support processes.
Education and Expertise
Gerardo Cabaluna earned a Bachelor of Science degree from Cebu Institute of Technology, completing his studies from 2009 to 2013. His educational background laid the groundwork for his career in IT. He possesses strong skills in Active Directory management and configuration, as well as expertise in managing and optimizing SharePoint environments.
Background in IT Service Management
Gerardo Cabaluna has a background in IT Service Management, which focuses on enhancing service delivery and support processes. His experience in this field has equipped him with the knowledge to improve IT service quality and efficiency. His roles have involved system administration, ensuring the reliable operation of IT infrastructure.