Roegin Mangalos
About Roegin Mangalos
Roegin Mangalos is a Technical and Operations Support Analyst at Yempo - Your Employees Offshore, where he has worked since 2019 in Cebu City, Philippines. He holds a Bachelor of Science in Computer Engineering from the Technological University of the Philippines, and has previous experience in customer and technical support roles.
Work at Yempo
Roegin Mangalos has been employed at Yempo - Your Employees Offshore since 2017. Initially serving as an IT Support Assistant, Roegin transitioned to the role of Technical and Operations Support Analyst in 2019. Over the course of five years in this position, Roegin has contributed to the operational efficiency of the organization while based in Cebu City, Central Visayas, Philippines.
Education and Expertise
Roegin Mangalos earned a Bachelor of Science degree in Computer Engineering from the Technological University of the Philippines. This four-year program spanned from 2012 to 2016, equipping Roegin with foundational knowledge and skills in engineering principles and computer systems.
Background
Prior to joining Yempo, Roegin Mangalos worked at Convergys as a Customer Service Representative for ten months in 2015 in Cincinnati, Ohio, United States. Following this role, Roegin gained technical experience at Qualfon, where they served as a Technical Support representative for six months in 2016 in Highland Park, Michigan, United States.
Professional Experience
Roegin Mangalos has accumulated diverse professional experience in the technology and customer service sectors. The roles at Convergys and Qualfon provided valuable insights into customer interactions and technical support, which have been beneficial in the current position at Yempo.