Elizabeth Watson
About Elizabeth Watson
Elizabeth Watson is the Head of Customer Experience at YHANGRY, with a rich background in customer success and research roles across various companies in London.
Current Role at YHANGRY
Elizabeth Watson currently serves as the Head of Customer Experience at YHANGRY. Her responsibilities include overseeing the customer journey, implementing strategies to enhance customer satisfaction, and leading a team dedicated to improving customer relations. Elizabeth has successfully implemented a customer feedback system that resulted in a 20% increase in customer satisfaction scores. Additionally, she led the development of a new customer onboarding process, which reduced onboarding time by 30%.
Previous Experience at Growth Intelligence
From 2019 to 2021, Elizabeth Watson worked as a Customer Success Manager at Growth Intelligence in London, United Kingdom. During her tenure, she focused on maintaining and improving customer relationships and ensuring that clients derived maximum value from the company's offerings. Her role involved managing customer interactions and feedback, aligning customer needs with service offerings, and contributing to the growth and retention strategies of the company.
Background in Market Research
Elizabeth Watson has a solid background in market research, having held various roles at different companies in London, United Kingdom. She worked at Quadrangle Research Group as Senior Research Manager (2016-2017) and Research Manager (2014-2016). Prior to that, she was a Senior Research Executive at Relish Research (2013-2014) and Four Eyes Research (2012-2013), as well as a Research Executive at Four Eyes Research (2011-2012). In these roles, her responsibilities included conducting research, analyzing data, and providing insights to clients.
Work at Streetbees
Elizabeth Watson's career also includes significant experience at Streetbees, where she held multiple positions. She served as a Client Strategist from 2018 to 2019, Senior Client Consultant for 8 months in 2018, and Client Consultant for 4 months from 2017 to 2018, all in London, Greater London, United Kingdom. These roles entailed developing client strategies, managing client relationships, and delivering insights to help clients achieve their business objectives.
Public Speaking and Industry Contributions
In 2022, Elizabeth Watson presented at the Customer Experience Summit, where she shared innovative strategies for enhancing customer engagement. She organized and hosted quarterly customer experience workshops at YHANGRY to educate and train staff on best practices. Her contributions in the field of customer experience extend to the development of a customer loyalty program at YHANGRY, which led to a 15% increase in repeat customers.