Adrian Landia
About Adrian Landia
Adrian Landia serves as the Overseas Support Team Lead at Yotpo, where he has worked since 2019, focusing on support for small and medium-sized businesses. With a background in customer satisfaction and team management, he has held various roles in the technology and support sectors since 2009.
Work at Yotpo
Adrian Landia has been serving as the Overseas Support Team Lead at Yotpo since 2019. In this role, he manages support teams that cater specifically to small and medium-sized businesses. His responsibilities include overseeing team performance, ensuring customer satisfaction, and implementing effective support strategies. His tenure at Yotpo has contributed to the company's commitment to providing quality support services.
Previous Employment Experience
Before joining Yotpo, Adrian Landia worked at Success Mortgage Partners as a System Administrator from 2016 to 2018. His role involved managing systems and ensuring operational efficiency. Prior to that, he was employed at ePerformax as an Advisor/Escalations for 11 months in 2009 to 2010. He also held a position at HRsmart EMEA (A Deltek Company) in Client Services from 2014 to 2015 and worked at Convergys as Dell Technical Support for 5 months in 2014.
Education and Expertise
Adrian Landia studied Maritime Technology at the University of Cebu from 2005 to 2008. His educational background, combined with his professional experience, has equipped him with strong skills in troubleshooting and team management. He has developed expertise in managing support teams and enhancing customer satisfaction, particularly within the internet industry.
Professional Background
Adrian Landia possesses a professional background that includes significant experience in customer satisfaction and contact centers. His roles have consistently focused on support and client services, allowing him to develop a comprehensive understanding of the needs of small and medium-sized businesses. His ability to lead teams effectively contributes to his success in the customer support domain.