Ann Rose Caballero
About Ann Rose Caballero
Ann Rose Caballero is a Knowledge Team Specialist with over a decade of experience in the BPO industry, focusing on technical support and customer service training. She has worked in various roles across multiple companies in Cebu City, showcasing her adaptability and expertise.
Current Role at Yotpo
Ann Rose Caballero currently serves as a Knowledge Team Specialist at Yotpo, a position she has held since 2022. In this role, she focuses on enhancing the knowledge base and support resources for the company, contributing to improved customer service and technical support processes.
Previous Experience at Yotpo
Before her current role, Ann worked at Yotpo in various capacities. She served as a Swell Premium Support representative from 2019 to 2022, and held positions as a Technical Support Engineer and Junior Onboarding Specialist in 2019. Her experience at Yotpo showcases her ability to adapt to different roles within the same organization.
BPO Industry Background
Ann has over a decade of experience in the Business Process Outsourcing (BPO) industry. Her career includes roles in technical support and customer service training, demonstrating her expertise in these areas. She has worked in multiple locations within Cebu City, gaining diverse experience across various corporate environments.
Education and Qualifications
Ann studied at the University of San Jose - Recoletos, where she earned a Bachelor of Science degree in Information Technology from 2002 to 2006. This educational background provides her with a solid foundation for her roles in technical support and customer service.
Career Progression
Throughout her career, Ann transitioned from technical support roles to customer service and communications training. She has worked for several companies, including 1&1 Internet, Inc., Convergys, ServiceMax - From GE Digital, and Teleperformance, showcasing her versatility and adaptability in the BPO sector.