Antonio M.
About Antonio M.
Antonio M. serves as a Customer Success Manager, Multi Product at Yotpo, where he is involved in onboarding and training new employees. He has a diverse background in customer success, marketing, and hospitality, with experience at several organizations in Austin, Texas.
Current Role at Yotpo
Currently, Antonio M. serves as a Customer Success Manager, Multi Product at Yotpo, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring clients effectively utilize Yotpo's suite of products. He leads Office Hours for User-Generated Content (UGC) products, providing clients with guidance and support. Additionally, he is part of the Welcome & Training Committee for the Austin offices, contributing to the onboarding and training processes for new employees.
Previous Experience in Customer Success
Antonio M. has a diverse background in customer success roles. He worked at Justuno as a Customer Success Strategist for four months in 2021 and previously served as a Growth Strategist at the same company for eight months from 2020 to 2021. His experience in these positions involved developing strategies to enhance customer engagement and satisfaction. Additionally, he held a Customer Success Manager position at Yotpo for 11 months from 2021 to 2022 before transitioning to his current multi-product role.
Background in Marketing and Promotions
Antonio M. has a solid foundation in marketing and promotions, having worked as a Marketing and Promotions Assistant at North Texas Athletics from 2011 to 2013. He also served as a Marketing and Revenue Coordinator at The Guild from 2018 to 2020. These roles involved coordinating marketing efforts and promoting events, contributing to his expertise in customer engagement and brand promotion.
Education and Certifications
Antonio M. earned a Bachelor's degree in Hospitality Administration/Management from the University of North Texas, where he studied from 2010 to 2014. He has also completed the Google Data Analytics Certification, which has enhanced his skills in data-driven decision-making, a valuable asset in his current role in customer success.
Experience in Hospitality Management
Antonio M. has extensive experience in the hospitality sector. He worked as a Concierge Supervisor at South Congress Hotel from 2017 to 2018 and as a Front Office Supervisor at Hotel Indigo from 2016 to 2017. These roles involved managing guest services and ensuring a high level of customer satisfaction, which complements his current focus on customer success.