Bayo Adeoshun
About Bayo Adeoshun
Bayo Adeoshun is an Enterprise Customer Success Manager for EMEA at Yotpo, where he manages a portfolio of high-profile customers and has increased the net retention rate by 15%. He also serves as a Board Advisor at Philosophy Break and hosts a podcast called 'What My Best Friend Does'.
Work at Yotpo
Bayo Adeoshun serves as the Enterprise Customer Success Manager for the EMEA region at Yotpo since 2022. In this role, he manages a portfolio of high-profile customers, focusing on enhancing customer experience and product value. He has successfully increased the net retention rate by 15% during his tenure. Additionally, he launched a customer advocacy program that generated over 50 referrals and testimonials. Adeoshun collaborates with cross-functional teams, including sales, product, marketing, and support, to drive customer success initiatives.
Education and Expertise
Bayo Adeoshun studied at the University of Southampton from 2010 to 2014, where he earned a Bachelor of Applied Science (B.A.Sc.) in Economics and Management. Prior to this, he attended Chadwell Heath Academy from 2003 to 2010. His educational background provides a solid foundation for his roles in customer success and business development.
Background
Bayo Adeoshun has a diverse professional background, beginning his career as a Sales Assistant at River Island from 2008 to 2011. He then worked at Metro Bank (UK) as a Business Customer Service Representative from 2014 to 2016. His experience in customer-facing roles continued at Decibel Insight, where he held various positions, including Customer Success Manager and Business Development Executive, from 2016 to 2020. He also served as a Customer Success Director at Medallia from 2021 to 2022.
Achievements
During his career, Bayo Adeoshun has made significant contributions to customer success initiatives. At Yotpo, he increased the net retention rate by 15% and launched a customer advocacy program that resulted in over 50 referrals and testimonials. His ability to influence and collaborate with cross-functional teams has enhanced customer experience and product value propositions.
Podcast Hosting
Bayo Adeoshun hosts a podcast titled 'What My Best Friend Does,' which provides insights into various industries, roles, and opportunities. The podcast features guest speakers who share their experiences, contributing to a broader understanding of career paths and professional development.