Brooke Payne
About Brooke Payne
Brooke Payne serves as a Mid-Market Customer Success Manager at Yotpo, where she has worked since 2022. With over eight years of experience in the computer software industry, she specializes in driving user adoption of SaaS solutions and identifying growth opportunities for clients.
Work at Yotpo
Brooke Payne has been employed at Yotpo since 2022, serving as a Mid-Market Customer Success Manager. In this role, she focuses on providing clients with strategic SaaS methods and offerings to ensure optimal growth and success throughout their journey. Prior to this position, she worked as a Customer Success Manager at Yotpo from 2021 to 2022. Her responsibilities included identifying growth opportunities and achieving net revenue targets.
Previous Experience in Customer Success
Before joining Yotpo, Brooke Payne held several roles in customer success and account management. She worked at Harri as a Customer Success Manager for Enterprise from 2020 to 2021 and briefly served as a Senior Customer Success Manager in 2021. Earlier in her career, she was an Account Manager at Connect Search, LLC from 2019 to 2020, and at Randstad Technologies US from 2017 to 2019. These positions contributed to her expertise in driving user and product adoption of SaaS solutions.
Education and Expertise
Brooke Payne earned a Bachelor of Science degree in Health Science from California State University, Long Beach. She specializes in driving user and product adoption of SaaS solutions and has over eight years of experience working with enterprise clients in the computer software industry. Her educational background and professional experience equip her with the skills necessary to collaborate with executive-level stakeholders effectively.
Background in Account Management
Brooke Payne began her career as an Account Executive at IMPRES Technology Solutions, Inc. from 2015 to 2017. She transitioned to account management roles at Randstad Technologies US and Connect Search, LLC, where she developed her skills in client relations and strategic account growth. This background laid the foundation for her subsequent roles in customer success.
Cross-Functional Collaboration
In her current role at Yotpo, Brooke Payne works cross-functionally to implement programs that contribute to the overall growth of customers. Her ability to collaborate with various teams enhances her effectiveness in delivering customer success and achieving business objectives.