Christa Martell
About Christa Martell
Christa Martell is a Customer Success Manager at Yotpo in Austin, Texas, with over eight years of experience in client relationship management and process optimization. She has previously held various roles in education and customer service, including positions at Camden Property Trust and brightwheel.
Current Role at Yotpo
Christa Martell serves as a Customer Success Manager at Yotpo, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product implementation. Her responsibilities include developing strategies to improve customer engagement and retention, leveraging her extensive experience in onboarding processes.
Previous Experience
Before joining Yotpo, Christa Martell accumulated diverse experience in various roles. She worked as a Customer Onboarding Specialist at brightwheel for four months in 2022 and as a Sales Manager/Assistant Community Manager at Camden Property Trust from 2015 to 2022. Additionally, she held positions at Life Time Inc. as a Child Care Supervisor and at The Children's Courtyard as a Teacher, contributing to her skills in customer service and team management.
Educational Background
Christa Martell has a solid educational foundation. She studied General Studies at Akins High School, earning her diploma in 2012. She further pursued studies in Middle School Education and Teaching at Texas State University from 2014 to 2016. Additionally, she studied Elementary Education and Teaching at St. Edward's University in 2013. Currently, she is enrolled at Western Governors University, focusing on Business Administration and Management.
Skills and Expertise
With over eight years of experience, Christa Martell specializes in implementing and onboarding processes to enhance operational efficiency. She has developed a customer-focused workflow that has significantly contributed to achieving performance targets. Her proven track record in building lasting client relationships supports business growth and client satisfaction.
Early Career
Christa Martell began her career with roles that laid the groundwork for her future in customer service and education. She worked as an AVID Tutor at the Austin Independent School District for five months in 2013 and as an Office Assistant at State Farm for five months in 2010. These early experiences provided her with valuable skills in communication and support.