Clavyl Repuela Aton
About Clavyl Repuela Aton
Clavyl Repuela Aton is a Tier 1 Support Manager at Yotpo, with extensive experience in IT support and team leadership. He has a background in business process improvement and holds a Bachelor's degree in Information Technology from the University of San Jose-Recoletos.
Work at Yotpo
Clavyl Repuela Aton currently serves as the Tier 1 Support Manager at Yotpo, a position he has held since 2020. His role involves overseeing the Tier 1 support team, ensuring efficient service delivery and customer satisfaction. Prior to this, he worked as the Tier 1 Support Team Leader at Yotpo from 2019 to 2020 in Cebu. His experience in this capacity has contributed to the development of support processes within the organization.
Experience at Accenture
Clavyl Repuela Aton has extensive experience at Accenture, where he held multiple roles over several years. His positions included Team Leader for various projects such as Telstra Video Conferencing and CPE Order Specialist, as well as serving as a Subject Matter Expert for the Telstra Unified Communications Service Desk. His tenure at Accenture spanned from 2012 to 2016, during which he also worked as a Verizon Billing Researcher and Workflow Coordinator.
Educational Background
Clavyl Repuela Aton earned his Bachelor's degree in Information Technology from the University of San Jose-Recoletos, studying from 2001 to 2006. He also pursued studies at the University of the Philippines, further enhancing his educational qualifications. His academic background supports his expertise in IT and business processes.
Professional Skills and Expertise
Clavyl Repuela Aton possesses a strong background in Business Process Improvement, focusing on analyzing and enhancing existing business operations. He has expertise in ITIL v3 Foundation, which is essential for IT service management. Additionally, he has demonstrated skills in People Development, emphasizing the enhancement of team members' capabilities within the workplace.
Previous Roles and Experience
Before his roles at Yotpo and Accenture, Clavyl Repuela Aton worked at SIGURD MICROELECTRONICS CORPORATION as a Quality Assurance/Machine Operator from 2009 to 2011. He also held positions at Sykes Enterprises as a Technical Support Representative/Billing Specialist from 2005 to 2007 and served as an Academic Working Scholar in the Accounting Department at the University of San Jose-Recoletos from 2002 to 2005.